Carlton Court
Julie Bignell
Home Manager
Hello, my name is Julie and I am the General Manager here at Carlton Court.
I have over 40 years’ experience as a nurse, 20 of which were in acute and high dependency settings within the NHS and 20 years in care homes with experience in both nursing and management positions.
Having previously been responsible for implementing the NHS Gold Standard Framework for End of Life Care to Beacon Status, my passion is to deliver respectful, compassionate and person centred care. This is my fifth registered manager position and I have been working with TLC since November 2019 and love working with such a dedicated team of professionals.
I love to socialise and show off our beautiful home so please feel free to visit us at any time for a cuppa and a chat!
Alina Pa'un
Hotel Services Manager
I joined TLC in February 2017 as I wholeheartedly believed that TLC’s values, Truth, Love and Compassion, matched mine. Having a hospitality background really helped me integrate swiftly into the care sector, but it was only when I explored the well-being side of the business, that I fully understood the impact I can have on residents’ lives.
The Hotel Services Manager job role gives me the opportunity to do what I love the most - to develop teams and bring them together. Overseeing the housekeeping, laundry, maintenance, catering and wellbeing departments allows me to get a real insight into our residents’ needs. My passion is fuelled by the residents themselves - it is only through fulfilling their wishes that I have understood the difference we make in their lives.
I originally joined Cooperscroft Care Home as a Hotel Services Manager, where we achieved a status of ‘Outstanding’ for our responsiveness following our CQC inspection. In May 2019 I took on the role of Head of Hotel Services, which gave me the opportunity to work with the hospitality teams in all eight TLC care homes. It was wonderful to get to know the teams and residents throughout the group but, it made me realise that my passion lies in belonging to one team.
I am now committed to the team members and residents of Carlton Court, and I am determined to add value to their lives.
Pradeep D'cruz
Care Service Manager
I joined the TLC family in 2013 and worked my way up to becoming the care services manager. As the care services manager, my main focus is to ensure our wonderful residents' care needs are met.
Our team of nurses, carers and I hold a genuine passion towards supporting our elderly.
I have been in the healthcare profession for over 12 years and really feel accomplished every single day, to me there is no better place to be other than here at Carlton Court...
Camberley Manor
Anoop Kuriakose
Home Manager
My background has always been in healthcare since graduating in 2007. I have worked as a critical care nurse, specialising in Neurological Nursing before joining the care home sector in 2011. Developing into several roles from Registered Nurse, Senior Nurse, Care Services Manager, and now Home Manager.
I came to TLC in August 2019 as the Regional Support Manager where i supported the homes across the group. Most recently in February 2020 I became home manager at Camberley Manor.
Camberley is such a loving home with a real family around it.
Jose Pinto
Care Services Manager
Joined: 2018
I began my career in healthcare as a paramedic in Portugal. I was pleased to progress into elderly care as a specialism when I came to England in 2014 and I have a wealth of experience in the care home sector as a registered nurse.
My experience has focused on delivery of resident care through leading and supporting our teams of carers and nurses in high quality personalised care.
I have a passion for coaching and mentoring and I love the opportunity to nurture skills with the team and individuals that I am privileged to work alongside.
Our proactive one-team approach ensures that resident focus, wellbeing, safety and care is at the forefront of our care so that we meet our clients, residents and families expectations.
I thoroughly enjoy the ongoing relationships I build with our residents and their families, providing a holistic whole home approach to care and offering families peace of mind, in knowing their loved one is well cared for.
Lloyd Kitchen
Community Development Manager
Joined: 2020
I started my career in healthcare when i was 19 years old, working in hospital settings for over 10 years in business development. I decided to work at Camberley Manor to build a bridge between the community and the home, working with schools, churches and community groups.
My passion is relationship management and I really enjoy meeting new people, understanding how to help others and making people happy. I use my passion and work extremely closely with all teams, care, wellbeing, catering and hotel services to achieve our common goal of enriching residents’ lives.
Whilst i am not clinical, i strive to work for a business that aspires to be "Outstanding" and that is the level of service TLC seeks to provide all residents and their families.
Greg Crouch
Hotel Services Manager
Joined: 2015
I have worked at Camberley Manor since the home opened in 2015. I oversee our Housekeeping Team who ensures our home is always fresh and clean and always welcoming. Our Kitchen team who provide outstanding food every day for all of our residents and ensuring there is always a choice for meals and snacks throughout the day. And our amazing Wellbeing team who provide engaging, fun and meaningful activities 7 days a week.
Cambridge Manor
Riet Jones
Home manager
I originally came to England following my marriage to an englishman and changed my career from radiographer to nursing in 1983.
My nursing experience spans over 37 years in the field of Mental Health. I have also I worked in acute psychiatric settings, as well as working as a CPN Community Psychiatric Nurse). I joined the care home sector in 1994 where I gained experience in all other care areas – as a nurse, Deputy Manager, Home Manager and Regional Manager before joining Cambridge Manor last year.
My experience allows me to support a great team and enjoy the interaction with residents, families, and staff alike. My door is always open, and I feel that this experience has made me stronger in my approach towards care.
Jian Chummei
Care Services Manager
Joined: 2015
Hi my name is Jian. I have over 20 years nursing experience and have spent the last 5 years with TLC Care.
As Care Services Manager, I am is responsible for all care matters. I manage our team of outstanding carers and nurses to ensure that our approach is always efficient, professional and person-centered to suit the residents' needs and preferences.
Having lived in the city for many years, I have built strong links to the Chinese Community in Cambridge. This enables our residents to get involved with all the different events and special occasions that the Chinese Community bring to Cambridge, from the Dragon Boat Festival to Tai-Chi groups.
Maria-Grace Smith
Community Development Manager
Joined 2020
After graduating from the Durham University with a Theology and European Studies degree, I began my career in the care industry by working for a recruitment agency staffing local care homes in Cambridge. Here I developed a passion for the Care Industry and how I could positively use my skills to support homes.
I decided to plant my feet more firmly on the ground in Cambridge, to spend time with my family and became a Conference and Events organiser for the beautiful Hilton Doubletree Hotel. However, I realised I needed my work to reflect my personal interest in ‘giving back’. I was thrilled to be approached for the Hotel Service Manager role at Cambridge Manor, where I could use my skills to serve the elder community.
I am passionate about Cambridge Manor and when the opportunity arose to try a new challenge as the Community Development Manager I applied. I strongly believe that moving into a Care Home shouldn’t mean moving out of a community and we are so lucky to be in this wonderful, beautiful city filled with culture – and I am devoted to bringing Cambridge to Cambridge Manor.
I am hugely passionate about social issues and have ties to many volunteer organisations such as homeless shelters – especially in the Cambridge community. I enjoy living locally with my partner and all of the joys Cambridge brings me.
Renata Bridges
Hotel Services Manager
Joined: 2020
I have always worked in hospitality, starting my career as a Functions Supervisor at a Cambridge College and running my own pub/restaurant. Recently joining Cambridge Manor, I aim to bring my breadth of experience into the home to keep our residents as happy as possible.
I thoroughly enjoy working in the care environment which is similar to hotels but it provides me with the opportunity to get to know the residents and have a familial relationship with them as individuals.
Cherry Hinton
Shelly Prakash
Care Services Manager
Having completed a Diploma in General Nursing from Bangalore, India in 2007 and a Bsc (Hons) in Nursing from University of West London in 2011. I started my career in the UK as a Health Care Assistant while waiting for the nursing registration with NMC.
I then went on to working as a Registered nurse in 2013 at St.George’s Nursing Home in Cambridge then got promoted as a Care Manager within the same Company after 2 years. I then joined the Cherry Hinton Care Home as a care services manager in November 2019.
I am extremely passionate about looking after our elderly residents.
Karuna Manor
Nirali Patel
Hotel services manager
I have been at Karuna Manor since day one and have experienced the amazing journey that the team have been on as we strive to achieve outstanding.
I truly believe that everything happens for a reason. You meet various personalities, whether it be residents, relatives or team members and they all have their own story. They all teach us different things and have helped shape us into better people.
We have learnt to listen, to be kind and compassionate, to put ourselves in other people’s shoes and most of all to accept our weaknesses and find ways to make them into strengths.
Team work, Love and dedication is what makes Karuna Manor that extra special and unique
Dhvanisha Thacker
Community Development Manager
Joined: 2020
I have been visiting Karuna Manor since 2016 as a guest entertainer. I have now joined the team as the Community Development Manager working closely with residents and their families responsible for all the new admissions and enquiries. It gives me great pleasure to be able to give the families and residents of Karuna Manor a unique experience.
Being able to converse fully in both Gujarati and Hindi, allows me to communicate with the residents as well as assist them with any requirements or needs they may have.
Ruth Kigaa
Home Manager
Joined: 2017
I have been the registered Home Manager at Karuna Manor since February 2017. I am pleased to be leading an exceptional team who are dedicated to delivering excellent person-centred care and we are proud to be rated Good in all areas by CQC.
I have a vast experience in clinical care, with the last 25 years specialising in elderly care. I am passionate about supporting my team members and I am most fulfilled when I enjoy spending time with our residents who love to enjoy a chat and a chuckle.
Romeo Esteban
Care Services Manager
Joined: 2019
I am pleased to join the team at Karuna Manor as the Care Services Manager. In the last 10 years, I have obtained experience in both the NHS and private care sector as a registered nurse.
I am committed to supporting our team members in delivering the highest level of care to our residents and am proud of the high standards I endeavour to continuously achieve in providing care in all areas across clinical, nursing, residential, dementia, social and lifestyle.
Cooperscroft
Brenda Sweetman
Home Manager
Joined: 2019
I started my carer in care in 1980 working in a busy elderly care unit in Watford Hospital I loved this position and decided to go and do my nurse training. I qualified in 1984 and continued back in the same unit as a nurse.
I then spent some years in different departments of the hospital. After having my family and working for 10 years as a wound care rep. I found my way back into the NHS and eventually became senior sister in a rehabilitation unit.
I started working with TLC in 2014 and I have been a home manager since then. Cooperscroft is a lovely Care home full of amazing people and I feel honoured to be part of it.
Dinesh Francis
Health Services Manager
Joined: 2018
Having completed my bachelor's degree in nursing in India in 2008, I worked as a Pediatric nurse from 2008-2010.
In 2010 I came to the UK and started my masters in advanced nursing whilst studying I worked as a unit lead in a care home. In 2011 I was promoted as a Care Coordinator and then in 2014, I was again promoted to deputy manager.
All the experience I gained allows me to lead a fantastic team of carers and nurses at Cooperscroft, where we embrace the TLC values of truth, love and compassion in all that we do.
Carl Weston
Hotel Service Manager
Joined: 2019
I previously worked for one of our sister homes, Cuffley Manor, as the Head Chef for three years, before moving into the role as Hotel Service Manager at Cooperscroft.
During my time at TLC Group, I have been successful in winning numerous regional and national awards. My background before joining the care sector was gaining various NVQ qualifications at Bedford College, before moving into Hotels and Restaurants.
I have been developed and supported throughout my career and I am now the Hotel Services Manager at Cooperscroft. Putting smiles on the faces of our residents is one of the most rewarding aspects of daily life in the home.
Kay Mitchell
Home Manager
I am the Home Manager at Cuffley Manor and have over 15 years’ experience within the Care home sector. Although my background had always been in accountancy since leaving school, I felt there was something missing. I was first introduced to care 15 years ago, and can honestly say, I have never looked back. Since then I have progressed from Health care assistant to senior Care, Deputy Manager and for the past 8 years, have been in a General/Home Managers position. I am very passionate about providing not only an excellent standard of care but also an environment in which Residents and the team are able to enjoy living and working in a home with a warm, friendly and fun atmosphere. I am extremely proud to be part of the TLC family
Sara Ramalho
Care Services Manager
Joined 2019
I am the Care Services Manager at Cuffley Manor, and I have worked previously as a researcher in Social Care with unemployed women, elderly people and people with disabilities.
Originally from Portugal, in 2006 I come to the UK to work in a care home in North London. Now I’ve taken on a new challenge and my main aim is to support the wonderful residents here to get the very best out of life and ensure they are receiving all the care they need.
Iva Ferrari
Hotel Services Manager
Joined 2019
I successfully completed my MBA in 2002 and have extensively worked in the hospitality industry for over 12 years, gathering a wealth of experience and knowledge.
I extremely passionate about delivering customer excellence and a high standard of service to all residents and visitors, ensuring perfection in all areas. I am proud that our wellbeing and activities team are part of my department and that residents’ days are full of fun and interactive things to do.
Community Development Manager
Joined 2020
I have worked in hotels and hospitality industry for over 20 years and joined the team at Cuffley Manor/Cooperscroft as the interim community development manager, bringing my sales and marketing experience to the home- including a new found interest in social media.
I enjoy the relationship building that I can have with families who are considering our home for the loved ones, taking them through the process and welcoming residents and families into the TLC Family. I want the community and local businesses in the Potters Bar area, to feel connected with our staff, residents and the home.
Candlewood House
Payal Chhabra
Hotel Services Manager
Joined: 2019
Over the past 17 years I have worked as a physiotherapist and Deputy Manager with residents, families, loved ones and the wider community to promote a sense of belonging. I have previously been awarded as Deputy Manager of the year before joing Candlewood house.
I have always led a team which is attuned to provide a luxurious lifestyle with an environment that promotes a vibrant and homely atmosphere. Echoes of laughter’s with warm smiling faces is key for my day. Helping residents to achieve their aspirations and lead a meaningful life whilst making a positive difference, has always been at the centre of my previous roles.
Creating a positive atmosphere with a person-centred care is a commitment I and my team will continue to provide at this home away from home.
Febin Sadhat
Care Services Manager
Joined: 2019
I am a registered nurse and I consider myself as a peoples’ advocate. My passion is giving people the best quality of life possible and seeing them empowered and content.
I pride myself on my excellent organisational skiils and working to an exceptional standard. I lead my team by example, as I strongly believe that success lies in growing with others to become confident, content and happy.
The TLC Candlewood House values of Truth, Love and Compassion match my own. At work, living and working with those values comes naturally and I am committed to creating a positive impact on people who choose Candlewood House to be their home.
I enjoy being instrumental in enabling people to live well and feel inspired by a warm and happy environment. I love being part of families’ lives, ready to help and support in the hour of need and making memorable moments, creating laughter and joy.
Sybil Wright
Home Manager
The concerns and needs of our residents and their family members are at the centre of everything we do.
It's important for our residents to feel like a valued member of society and facilitate higher levels of independence and a greater degree of dignity. Freedom to embrace life's opportunities comes to residents naturally when they are surrounded by people who genuinely care about them in an enabling, thoughtfully designed environment.
Whilst with us, residents and families can rest assured that their loved one will receive warm person-centred care and support. We know that supporting our residents in this way, whilst enabling them to live connected with their families, helps in living well.
Group
Graham Roffey
Head Chef (Cuffley)
Joined 2017
I have been a qualified chef for nearly 30 years working in restaurants and hotels before working in the care industry and was promoted to head chef in 2019.
I will be looking to maintain the high standards Cuffley Manor has become renowned for and deliver nutrition of the highest quality to our residents. The dish that I enjoy making for the residents the most is …..
Derek Robinson
Head chef Cambridge Manor
I have worked in kitchens for 22 years, 18 of which have been in the Care industry. Both of my parents and my two Grandmothers were chefs and bakers, and I learned how to create meals with love from the age of 10.
I trained as part of the City and Guilds where I earned my NVQ Qualification. I then went on to earn my Diploma in professional and classical cookery. I am interested in all aspects of nutrition and hydration which is of great importance to the health and welfare of our residents. I pursued my interest in nutrition and was awarded an advanced qualification for my efforts.
I am originally from Sunderland and this is reflected in my accent and my love of good, simple but quality, British food. I have worked for TLC at Cherry Hinton Care Home and I have been at Cambridge Manor as the Head Chef since May 2019. I love working at Cambridge Manor as I enjoy interacting with the residents and making a positive impact in their lives with my passion of cooking and baking.
Darren King
Head Maintenance Cambridge manor
I have worked at Cambridge Manor, which is a TLC Care Home since July 2019. I can honestly say that I have enjoyed every moment, leaving work everyday with a smile on my face. The management team are brilliant and so supportive including in my personal development. The support I get from both management at home level and from the support office is next to none and nothing is ever too much trouble.
The home is a busy, happy and vibrant home and workplace with a great care team and environment. In fact I have to say I feel privileged to work with the whole team at Cambridge Manor. The company ethos of Truth, Love and Compassion really shines through in everything we do.
I would highly recommend working at Cambridge Manor or for TLC Care in any of their homes because I truly believe Cambridge Manor is my second family.
Shani Riley – Cooperscroft
Wellbeing Lead
I have worked for TLC for almost eleven years and have had various roles, in which I have been supported to develop and use my skills and experience.
My role as the wellbeing lead is the most fulfilling role I have had. Cooperscroft is such a homely place to be able to work at, it actually doesn’t feel like work sometimes, it just feels like home. There is always such a good atmosphere which is amazing to be part of and I stand by our values of truth love and compassion.
TLC really cares about the wellbeing of our residents and encourages us to be the best we can for the role we play, in ensuring our residents have the best quality of life they can. We are supported not only by the home’s management team but the regional support team as well.
I will always recommend Cooperscroft as a place to work, I have seen it develop over the past 25 years and am proud to say I am part of the TLC family.
Gabriela Biteanu - Camberley
Wellbeing Lead
I joined Camberley Manor, which is a surrey based TLC care home in the summer of 2016. I soon realised that my role as a wellbeing lead helped me to fulfil my life aspirations, which are caring for others and making a positive change.
Working alongside a great team has helped me to make sure that every individual has a tailored experience suited to their needs and preferences.
Here at Camberley Manor we don't only provide outstanding care, but we ensure that anyone who comes to stay with us is part of our family. This allows our ethos of truth, love, and compassion to be embedded in everything we do.