Customer Service SupervisorCarlton Court Care Home Carlton Court · 112 Bells Hill, Barnet, Hertfordshire, EN5 2SQ

TLC Care's values of Truth, Love and Compassion are embedded in everything we do for our residents. Our people are our core asset and we work hard to engage with team members to maintain our homes as preferred places to live and work. We look for team members who share our values and are passionate about their work and can deliver an excellent service experience.

The main purpose of the Customer Service Supervisor's role is to take a lead on role modelling an outstanding customer experience across all areas of the business. You will deliver exceptional customer service to ensure your business unit if the care home of choice within your local area. You will role model our values of Truth, Love and Compassion embedding them throughout the home. You will be proactively addressing customer feedback with efficient communication and complaint resolution. You will use complaints and feedback to ensure you are always working towards continuous improvement.

To be the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity. You will also ensure that all our stakeholders are supported by providing advice of our products and services.

To assist with some of the Administration duties of the care home as directed by the Business Support Manager.

In return we offer:

High specification working environment
Competitive rate of pay
Discounts at approx. 2000 high street retailers (including supermarkets)
Discounted gym membership
Subsidised healthcare cash-plans
Auto enrolment pension scheme
Free meals
Excellent training & development opportunities within a growing organisation

Requirements:

Strong communication skills with excellent telephone manner, remaining courteous at all times.
Professional, neat appearance.
Ability to manage own time, prioritising and organising work appropriately.
Good attention to detail
PC Literate
Satisfactory DBS checks and references
Evidence of legal eligibility to work in the UK

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Carlton Court Care Home Carlton Court · 112 Bells Hill, Barnet, Hertfordshire, EN5 2SQ

Job RefTLC1642
BranchCarlton Court Care Home
LocationBarnet
Salary/BenefitsCompetitive Salary
Contract typePermanent
HoursFull Time
Date posted24/04/2024
Closing date26/05/2024

At TLC Care our values of Truth, Love and Compassion are the heart of all that we do and we are committed to ensuring that all of our people receive support, development and encouragement through every stage of their journey with TLC. As a TLC team member you will receive exceptional training and development, career progression, a wide range of benefits and an opportunity to make a difference to the lives of our residents.

We are a TLC family of seven care and nursing homes across London, Surrey, Hertfordshire and Cambridge providing exceptional care in our beautiful modern purpose-built homes which oﬀer immaculate hotel- style facilities, in-house training areas and top-class activities. We work as one team demonstrating belief, energy and pride in all that we do, enabling us to achieve our purpose of providing outstanding care to all of our residents.

We believe that the way we care for our residents, relatives and team members reinforces the positives of lives; that people are good, they can be trusted, they care about you, the future is bright and every day brings something new and interesting.